Overview
Grant Ellison manages a family dental practice serving the greater Austin area. With new patient inquiries and appointment requests coming at all hours, the practice was losing business every time the phone went unanswered. Industry data shows that 27% of calls to healthcare practices go unanswered, and less than 3% of callers who reach voicemail will leave a message. Ansio now handles every call instantly, booking appointments and answering patient questions around the clock.
The problem
Dental practices are inherently busy during office hours. Patients call to book cleanings, ask about insurance, and report dental emergencies at all hours. Jessica and her front desk team of two receptionists were missing over 60% of after-hours calls. Research shows that 76% of consumers will stop doing business with a company after a single bad experience, and for patients seeking care, an unanswered call is exactly that. Each missed new patient call represented $300 to $800 in lost revenue. During peak hours, when the front desk was checking in patients, the phone would ring unanswered. Potential patients would simply call the next dentist on Google.
Office Manager, Bright Smile Dental
We were losing thousands every month to missed calls. Patients in pain need help right now. They are not going to leave a voicemail and wait. Studies show less than 3% of callers even bother leaving a message. If you do not answer, they call someone else.
The solution
Ansio was trained on Bright Smile Dental's full service menu: routine cleanings, cosmetic dentistry, emergency dental care, orthodontic consultations, and pediatric services. The AI answers every call in under two seconds, determines the type of appointment needed, provides accurate availability information, and books appointments directly into the practice calendar. For emergencies, it routes calls to the on-call dentist immediately. The setup was completed in 48 hours with zero technical work from Jessica's team.
Lead Dentist, Bright Smile Dental
The AI knows our services, our schedule, everything. Patients call at 9 PM for an emergency and the AI gives them accurate guidance, confirms the next available slot, and texts me the details. It is like having the perfect receptionist who never sleeps.
The result
Since switching to Ansio, Bright Smile Dental's bookings tripled in the first three months. After-hours appointment requests now account for 45% of total new patients, calls that previously went unanswered. With 47% of healthcare calls being genuine leads and 29% converting to booked appointments, every answered call matters. Patient reviews improved dramatically, with multiple 5-star reviews mentioning the fast response time. Jessica has since hired one additional hygienist to handle the increased demand and expanded the practice hours.
Office Manager, Bright Smile Dental
Since switching to Ansio, our bookings tripled. The AI sounds so natural our patients do not even realize it is not a real person. We went from struggling to fill chairs to expanding our team. Best business decision we ever made.
