Your data is safe with us. Always.
From encrypted call recordings and transcripts to secure billing and real-time portal updates, security is built into every layer of your AI receptionist experience.
Industry-leading compliance standards
HIPAA Compliant
Protected health information handled according to HIPAA regulations for healthcare businesses.
SOC 2 Type II
Independently audited security controls for data handling, availability, and confidentiality.
GDPR Compliant
Full compliance with European data protection regulations for international businesses.
PCI DSS
Payment card industry standards for businesses that process payments over the phone.
How we protect your business and your customers
Security is embedded in every layer of our service. From the infrastructure that hosts your AI agent to the team that manages it, protection is non-negotiable.
End-to-End Encryption
Every call recording, transcript, and SMS message is encrypted in transit and at rest. We use AES-256 encryption and TLS 1.3 across all client portal communications.
- AES-256 encryption for all stored recordings and transcripts
- TLS 1.3 for all real-time connections and API calls
- Time-limited secure URLs for recording access
Resilient Real-Time Infrastructure
Your client portal uses resilient real-time connections with automatic reconnection, ensuring live updates on calls, bookings, and SMS never drop, even during network interruptions.
- Automatic reconnection with intelligent retry logic
- Live updates across calls, appointments, and SMS logs
- Automated backups and disaster recovery for all portal data
Recording & Transcript Privacy
Call recordings are served through secure, time-limited URLs that expire after a set window. Transcripts, caller profiles, and CRM data are access-controlled and exportable only by authorized users.
- Time-limited secure URLs with configurable expiration for recordings
- Per-recording download controls in the client portal
- Cascade delete: removing a caller removes all associated data
Billing Security & Access Control
All billing flows use PCI-compliant payment processing, so sensitive payment data never touches our servers. Subscription management, invoices, and credit notes are handled through certified payment infrastructure.
- PCI-compliant payment processing, card data never touches our servers
- Proposal acceptance with 4-step verification modal
- Full invoice history, usage tracking, and credit notes in portal
AI Agent Safety & Monitoring
Your AI agent operates with strict conversation guardrails. Voicemail detection prevents wasted processing, silence detection re-engages callers, and warm transfers ensure humans are always reachable.
- Incident reporting with priority levels and status lifecycle
- Quality scoring on 4 dimensions with 30-day trend monitoring
- Warm transfer to human with real-time call handoff
Transparency is built into the portal
Every client gets a dedicated portal with full visibility into incidents, quality scores, and billing. Report issues, track resolution, and review invoices, all in one place. No black boxes, no surprises.
Your data, encrypted and always private
Encrypted recordings, secure real-time connections, and PCI-compliant billing. Your AI receptionist data is protected at every layer.
24/7 AI call answering
Setup in 48 hours
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