Overview
Precision Auto Care operates three auto repair locations across the Dallas-Fort Worth area, each with its own phone number and scheduling system. Industry data shows auto service centers miss 20% of incoming calls, and 39% of those calls are genuine leads with a 51% conversion rate, the highest of any industry. Lockmaster.ai unified all three locations under one intelligent call routing system that sends each caller to the right shop automatically.
The Challenge
Each Precision Auto Care location had its own receptionist handling calls independently. When one shop was slammed and could not answer, those calls went to voicemail. Less than 3% of callers who reach voicemail leave a message, so those were lost customers. Customers often called the wrong location and had to be manually transferred, which led to hang-ups. There was no way to balance appointment load across shops. One location might be booked solid for a week while another had open bays. With 76% of consumers abandoning a business after a single bad experience, the fragmented phone system was costing them dearly.
Owner, Precision Auto Care
Running three shops with separate phone systems was a nightmare. I had no idea how many calls we were actually missing until I pulled the data. Lockmaster.ai gave us a unified system that just works. Customers call, they get answered, they get booked at the right location.
The Solution
Lockmaster.ai was set up with the service menus, technician specialties, bay availability, and hours for all three Precision Auto Care locations. When a customer calls any of the three numbers, the AI receptionist answers immediately, identifies the customer's needs, and routes them to the best location based on proximity, availability, and the type of service required. If a customer needs transmission work but their nearest shop is booked, Lockmaster.ai offers the next closest location with an available slot. The system syncs with all three scheduling systems in real time, preventing double bookings and ensuring balanced workload distribution.
Service Manager, Precision Auto Care - Plano
Before Lockmaster.ai, I spent half my morning untangling scheduling messes. Now the AI handles routing and booking before I even get involved. Customers love that they get an instant answer and a confirmed appointment. Our shop runs smoother because every bay is utilized properly.
The Results
After deploying Lockmaster.ai across all three locations, Precision Auto Care saw a 22% increase in total monthly bookings within the first quarter. Bay utilization across locations balanced out, with the previously underbooked Arlington shop seeing a 34% increase in appointments. Missed calls dropped to effectively zero. With 51% of auto service leads converting to booked jobs, the highest conversion rate of any industry, answering every call became a massive revenue driver. Customer wait times for phone pickups went from an average of 45 seconds to under 3 seconds. The unified system also gave David complete visibility into call volume and booking patterns across all locations for the first time.
Owner, Precision Auto Care
Lockmaster.ai did not just fix our phone problem. It fixed our business balance problem. All three shops are now pulling their weight, and I can actually see what is happening across the whole operation from my phone. Best decision I made when expanding to multiple locations.
