Overview
Keystone Realty is a boutique agency with eight agents covering residential and commercial properties in Denver. With agents constantly in showings, open houses, and closings, phone calls from potential buyers were frequently missed. Research shows 68% of consumers prefer to call when making high-stakes purchasing decisions, and real estate is as high-stakes as it gets. Lockmaster.ai now captures every inquiry and routes callers to the agent handling that specific listing.
The problem
Real estate is a speed game. When a potential buyer calls about a listing, they want answers now. Keystone's agents were missing 45% of incoming calls while in showings and meetings. By the time they returned the call, the buyer had already contacted another agency. The office receptionist could only handle one call at a time, and during peak hours, overflow calls went to voicemail. Less than 3% of callers who reach voicemail leave a message, and 76% of consumers will walk away after a single bad experience. In real estate, that one missed call could mean a six-figure commission lost forever.
Broker, Keystone Realty
In real estate, the agent who answers first usually gets the client. We were losing buyers simply because our agents were out showing properties. By the time we called back, they had already scheduled with someone else.
The solution
Lockmaster.ai was trained on Keystone's active listings, agent specializations, and availability schedules. When a caller asks about a specific property, the AI provides listing details, answers common questions about price, square footage, and neighborhood, and routes the call to the listing agent. If that agent is unavailable, the AI books a callback within the hour. For general inquiries, the AI matches the caller to an agent based on their needs: residential, commercial, or investment.
Top Agent, Keystone Realty
The AI knows my listings better than most assistants. A buyer calls about a property, gets instant answers, and then gets connected to me with a summary of exactly what they are looking for. I close more deals because I walk into every callback prepared.
The result
Keystone Realty captured 45% more buyer inquiries in the first quarter after implementing Lockmaster.ai. Agent response time dropped from 4 hours to under 15 minutes. The agency closed 12 additional deals in the first six months. Client satisfaction scores increased because buyers received immediate, knowledgeable responses instead of voicemail. With over 60% of consumers willing to pay more for great service, the professional AI reception became a competitive differentiator for the entire agency.
Broker, Keystone Realty
Lockmaster.ai paid for itself in the first week. We closed 12 extra deals in six months that we would have lost to missed calls. Every agent on my team says it is the single best tool we have added to our business.
