Turn Every Call Into Business Intelligence

Your phone calls hold a goldmine of customer data — if you know how to capture it. Our call analytics platform automatically records, transcribes, and analyzes every conversation, surfacing the insights you need to understand caller behavior, track trends, and make smarter business decisions.

From high-level volume trends to granular sentiment breakdowns, Lockmaster.ai transforms raw call data into actionable dashboards that help you optimize staffing, improve customer satisfaction, and identify revenue opportunities you didn't know existed.

What's included

Each analytics capability is designed to give you both the big picture and the fine details, so you can make confident decisions backed by real conversation data.

• Real-time dashboard – Monitor live call volumes, average handle times, peak hours, and response rates from a single unified view.
• Sentiment analysis – AI automatically scores caller mood and satisfaction, flagging negative interactions for immediate follow-up.
• Call categorization – Every call is tagged by intent — booking, inquiry, complaint, cancellation, urgent — so you can spot patterns instantly.
• Conversion tracking – Measure which calls lead to booked appointments, closed deals, or completed purchases to calculate true phone ROI.
• Missed call reports – Identify exactly when and why calls go unanswered, with recovery recommendations to recapture lost opportunities.
• Custom reports – Build and export filtered reports by date range, call type, outcome, agent, or location for stakeholder reviews.

Use cases

Data-driven businesses use call analytics to sharpen operations, improve customer experiences, and uncover growth opportunities hidden in phone interactions.

• Multi-location businesses – Compare call performance, conversion rates, and customer satisfaction scores across every branch.
• Marketing teams – Attribute phone calls to specific campaigns, ads, or landing pages to measure true marketing ROI.
• Customer service managers – Track first-call resolution rates, average handle times, and caller satisfaction trends over time.
• Practice managers – Optimize front-desk staffing schedules based on historical call volume patterns and seasonal trends.
• Franchise owners – Benchmark individual locations against network averages and identify top and underperforming sites.

Built-in security and controls

Your call data is protected with enterprise-grade security, so you can analyze with confidence while meeting the strictest regulatory requirements.

• End-to-end encryption for all call recordings, transcripts, and analytics data at rest and in transit.
• Role-based access controls ensuring only authorized team members can view sensitive caller information.
• GDPR and HIPAA compliant data handling with automatic consent management and caller notification.
• Configurable data retention policies that automatically archive or purge records to meet your regulatory obligations.
• Full audit trails logging every data access, export, and configuration change for complete transparency.